A little extra support during power cuts with Northern Powergrid’s priority services.

Did you know that Northern Powergrid offers a free Priority Services Membership for people who may need extra support during a power cut?

With power cuts more likely to occur during the colder winter months ahead, it’s reassuring to know that help is available if your electricity supply is interrupted.

The service provides additional support before, during and after a power cut, including:

• Priority updates and contact during a power cut.
• A dedicated freephone number (0800 169 2996), with 24/7 support.
• Practical assistance and welfare checks from Northern Powergrid and the British Red Cross, where needed.
• Additional help if power cannot be restored quickly, which may include hot meals, transport or overnight accommodation.

Although Northern Powergrid cannot guarantee that your electricity will be restored any sooner, they will do what they can to make the situation easier while repairs are carried out.

Be Prepared This Winter

Northern Powergrid recommends keeping a torch, spare batteries and a charged power bank somewhere accessible. If your power goes off, report it online or call 105, even if you think someone else has already reported it.

If you rely on medical equipment or assistive technology that needs electricity, make sure you have a suitable backup plan and let Northern Powergrid know about your circumstances.

Who Can Join?

Priority Services Membership is free and may be particularly helpful for older residents, people with disabilities, those with additional communication needs or anyone who relies on electricity for medical equipment.

Services available for the following;

• Those who use medical equipment powered by electricity
• Those who are of pensionable age
• Those who have children aged five or under
• Those who have a hearing or visual impairment
• Those who live with a serious illness, mobility issue or mental health condition
• Those who have additional communication needs

You can find out more and register yourself, a friend or a family member (with their permission) – Click here or by calling 0800 169 2996.

You can also find practical advice on preparing for power cuts – Click here

A little preparation now can make a big difference if the power goes off this winter.

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