How Mashamshire Community Hub Work with the Police

As we are on the ground locally, we report any non-urgent concerns or information to the local police if they are reported to us. We can signpost members of the public to North Yorkshire Police services.

If you have a matter that is not an emergency, you should report it to North Yorkshire Police’s website (link below) or telephone 101. Alternatively, you can email:

generalenquiries@northyorkshire.police.uk.

Information

We have a display board and information leaflets available in our office about North Yorkshire Police services, including posters, notices and other important communication relevant to our community.

We help to disseminate North Yorlshire Police Community Messaging about scams or other alerts via our social media and eNewsletter, so sign up to keep informed.

Lost Property

If you have lost or found something in a public place, we may be able to help and can advise of the North Yorkshire Police’s Lost and Found Procedure.

North Yorkshire Police Website

Calling 999 - In An Emergency

You should call 999 if you are experiencing any of the following:

• a serious offence is in progress or has just been committed
• someone is in immediate danger or harm
• property is in danger of being damaged
• a serious disruption to the public is likely

Hearing or speech impairments
If you have a hearing or speech impairment, use their textphone service 18000 or text on 999 if you’ve pre-registered with the emergency SMS service.

Silent 999 calls
If you’re in danger but you can’t talk on the phone, you should still call 999 then, try to speak to the operator if you can, even by whispering. You may also be asked to cough or tap the keys on your phone to answer questions.

…from a mobile
If you don’t speak or answer questions, press 55 when prompted and your call will be transferred to the police. Pressing 55 only works on mobiles and doesn’t allow the police to track your location. If you don’t press 55 your call will be ended.

…from a landline
If you don’t speak or answer questions and the operator can only hear background noise, they’ll transfer your call to the police. If you replace the handset, the landline may remain connected for 45 seconds in case you pick it up again.

Calling 999 from a landline automatically gives the police information about your location.

Calling 101 - Non Emergency Calls

If your call is important, but not an emergency – then please call 101.

If you have a hearing or speech impairment, use their textphone service on 18001 101.

Reporting a Crime

What is a crime?

A crime is a deliberate act that causes physical or psychological harm, damage to or loss of property, and is against the law. There are lots of different types of crime and nearly everyone will experience a crime at some point in their lives. It affects people from all backgrounds, locations and ages.

If you feel that you’ve been affected by crime in any way please contact the police even if you’re not sure the incident or event was a crime.

You can do this via their website or by telephoning the national or local Ripon team via the contact details above.  Remember, if this is an urgent issue – call 999 for immediate help.

North Yorkshire Police Website